East Genomics

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Queries, Feedback and Complaints Procedure

Contact details for questions, feedback and complaints are listed below.

The laboratories can provide advice on any scientific and technical issues. Please contact the appropriate testing laboratory by telephone or email.

Full contact details can be found here

Please note that patient information is only secure when sent from one nhs.net account to another nhs.net account. Patient-identifiable information should NOT be sent when using other laboratory email addresses.

For advice on clinical and counselling issues please contact the appropriate Clinical Genetics Service.

The East GLH is committed to continual improvement and welcomes feedback on our services from both healthcare professionals and patients.

Please address any such emails to:

Paul Falder (Customer Relations Manager)

Dr Sandra Edwards (East GLH Quality Manager)

Dr Amanda Clarkson (East GLH Clinical Operational Director)

To informally discuss any issues, please contact the appropriate laboratory directly or get in touch with the Customer Relations Manager.

Formal complaints can be made via the Patient Advice and Liaison Service (PALS) team at the appropriate hospital trust, see below:

Cambridge University Hospitals

University Hospitals Leicester (opens in a new tab)

Nottingham University Hospitals (opens in a new tab)